FAQ
As parents ourselves, we know the magic—and the madness!—of raising little ones. That's why we, the two parents behind Mama Okyo, poured our hearts into creating a place where you can find truly special toys. We’re just like you, navigating the wonderful world of baby giggles and toddler adventures, and we believe in the power of play that genuinely helps our kids grow.
We've personally hand-picked every item, ensuring each one isn't just fun, but also sparks curiosity and supports your child's natural development. Think of our collection as our own little cheat sheet for purposeful play! We've even taken the guesswork out for you, thoughtfully packing our products by age so they perfectly match your child's unique learning needs. From their very first reach to their latest discoveries, we're here to help you foster that incredible journey of growth, one joyful play moment at a time.
We offer a range of learning oriented toys adapted to kid's ages and learning needs with a focus on autonomy. We inspire ourselves on the Montessori educational approach that emphasizes child-led learning within a prepared environment. Our products include:
Boxsets for specific age groups:
0-6 months
7-12 months
13-18 months
Mobiles for baby development
A learning tower to develop autonomy
A special boxset designed to help children learn to eat autonomously.
We want you to be completely satisfied with your purchase! We understand that sometimes things don't work out, so we've made our returns and exchange process straightforward.
Change of Mind Returns:
For most items, if you change your mind, you can return your purchase within 30 days from the date you received it for an exchange or a refund (minus original shipping costs). To be eligible, the item must be:
• Unused and in its original, saleable condition.
• In its original packaging, with all tags attached.
• Accompanied by proof of purchase (e.g., your order confirmation or receipt).
Please note that shipping costs for change of mind returns are the responsibility of the customer. We recommend using a trackable shipping service as we cannot be responsible for items lost in transit.
Faulty or Damaged Items:
Your satisfaction is our priority, and we stand by the quality of our products. Under Australian Consumer Law, you are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
If an item you receive is faulty, damaged, or not as described, please contact our Customer Service team immediately at [Your Customer Service Email/Phone Number] within a reasonable timeframe. We will work with you to assess the issue and arrange a suitable resolution, which may include a repair, replacement, or refund, including any associated shipping costs for faulty items.
Items Excluded from Change of Mind Returns:
For hygiene reasons or due to the nature of the product some items generally cannot be returned for a change of mind:
How to Initiate a Return or Exchange:
1. Please contact our friendly Customer Service team via our form on our website.
2. Provide your order number and details of the item(s) you wish to return, along with the reason for the return.
3. Our team will guide you through the next steps and provide you with a return authorisation if applicable.
Refund Processing:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a maximum of 15 business days.
We aim to make your shopping experience as smooth as possible. If you have any questions about our policy, please don't hesitate to reach out!
We aim to get your order to you as quickly and efficiently as possible!
Here's what you can expect for delivery within Australia:
Processing Time:
Orders are typically processed and dispatched from our warehouse within 1-2 business days of your purchase. You'll receive a shipping confirmation email with tracking details once your order is on its way.
Estimated Delivery Times:
Standard Shipping:
Metro Areas (Sydney, Melbourne, Brisbane, Adelaide, Perth):
Typically 2-5 business days after dispatch.
Regional Areas: Typically 3-7 business days after dispatch.
Rural & Remote Areas (including WA & NT): May take 5-10 business days or more after dispatch, depending on location.
Express Shipping (Available at Checkout):
For faster delivery, select our Express Shipping option at checkout.
Metro Areas: Generally 1-3 business days after dispatch.
Regional Areas: Generally 2-4 business days after dispatch.
Please note: These are estimated delivery times. While we strive to meet them, unforeseen delays due to public holidays, peak seasons (like Christmas or Black Friday), or postal service disruptions can occasionally occur. We appreciate your understanding in such instances.
Shipping Costs:
Shipping costs are calculated at checkout based on your order's size, weight, and your delivery address.
To see the exact shipping cost for your order, simply add your desired items to your cart and proceed to checkout – the shipping options and prices will be clearly displayed before you confirm your purchase.
Tracking Your Order:
Once your order has shipped, you'll receive a tracking number via email. You can use this to monitor the progress of your delivery directly on the carrier's website.
If you have any questions about your delivery, please don't hesitate to contact our Customer Service team.
We want your checkout experience to be as smooth and convenient as possible!
That's why we offer a range of secure payment options to suit your preferences:
Credit & Debit Cards: We widely accept major credit and debit cards.
All transactions are processed securely using industry-standard encryption to protect your financial details.
Simply select your preferred payment method at checkout. If you have any questions or experience any issues, please don't hesitate to contact our Customer Service team!
At this time, we currently do not offer international shipping. Our services are focused on providing the best possible experience for our customers located within Australia.
We understand that this may be disappointing for our overseas visitors, and we appreciate your interest in our products! We are always evaluating our shipping capabilities and may consider expanding our delivery zones in the future.
Please feel free to browse our collection, and if you're in Australia, we'd be delighted to help you with your order!