At Mama Okyo, we cherish the trust you place in us when you share your information. Just like we carefully select our educational toys, we handle your personal details with the utmost care and respect. This policy explains how we collect, use, and protect your information, all while staying compliant with Australian privacy laws.

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What Information Do We Collect?

 

When you interact with Mama Okyo, we might collect different types of information to make your experience smooth and delightful:

Information you give us directly: This includes things like your name, email address, shipping address, phone number, and payment details when you make a purchase or create an account. If you get in touch with our customer care team, we'll also keep a record of that conversation so we can help you better next time.

 

Information collected automatically: When you visit our website, we might gather some technical details like your IP address, browser type, and how you navigate our site. This helps us understand what works well and where we can improve your shopping journey. We use cookies (tiny data files stored on your device) to remember your preferences, keep you logged in, and analyze website traffic. You can usually manage or disable cookies through your browser settings if you prefer.

 

How Do We Use Your Information?

 

We use your information for good, and only for purposes that help us serve you better:

To process your orders: This is essential for getting your wonderful Mama Okyo toys from our hands to yours.

To communicate with you: We'll send you order confirmations, shipping updates, and respond to your questions and feedback.

To improve your experience: By understanding how you use our site, we can make it more intuitive and bring you more of the educational toys you love.

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For marketing (only if you say yes!): If you've opted in, we might send you emails about new products, special offers, or fun educational content. You can always opt out of these messages anytime by clicking the 'unsubscribe' link in the email.

For security and fraud prevention: To protect both you and Mama Okyo from any nasty business.

To meet our legal obligations: This includes things like record-keeping for tax purposes or responding to lawful requests from authorities.

 

Who Do We Share Your Information With?

 

We promise to never sell your personal information to anyone. We only share your details with trusted partners who help us run Mama Okyo and deliver your orders, and only when necessary:

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• Payment Processors: Companies like PayPal or credit card processors handle your payment securely. We don't store your full credit card details on our servers.

• Shipping & Delivery Partners: To get your toys to your doorstep (e.g., Australia Post, couriers).

• Service Providers: Other partners who help us with things like website hosting, data analysis, or marketing activities, always under strict confidentiality agreements.

• Law Enforcement or Regulators: If required by Australian law, we may need to share information.

 

Keeping Your Information Safe

 

Your trust is incredibly important to us. We use a variety of physical, electronic, and managerial procedures to protect your personal information from unauthorized access, loss, misuse, or disclosure. This includes things like:

Secure Servers: Our website uses secure server software (SSL) to encrypt sensitive information like payment details during transmission.

Access Controls: Only authorized personnel have access to your information.

Regular Reviews: We regularly review our security practices to keep them up-to-date.

 

Your Choices & Rights

You're in control of your personal information:

 

• Access & Correction: You have the right to request access to the personal information we hold about you and ask us to correct any details that are inaccurate or out of date. Just get in touch with us!

• Opt-Out of Marketing: If you're receiving marketing emails from us and change your mind, you can easily unsubscribe at any time.

• Complaints: If you have any concerns about how we've handled your personal information, please reach out to us first. We'll do our best to resolve the issue. If you're still not satisfied, you have the right to contact the Office of the Australian Information Commissioner (OAIC).

• Changes to This Policy

 

We might update this policy from time to time to reflect changes in our practices or legal requirements. We'll always post the latest version here on our website, so you can stay in the loop.

 

Got more questions about your privacy or safety with Mama Okyo? Don't hesitate to reach out to us through our Contact Form! We're here to help.